UK Driver Licence Prep
Free mock test

Use your browser's print dialog and choose "Save as PDF" to download.

Taxi SERU: 50 practice questions

Mock format: 36 questions, 60 minutes, pass 22/36 (61%). Answer key on the last page. From theorytestrevision.co.uk · independent study aid, not an official test. Contains public sector information licensed under the Open Government Licence v3.0. Map data © OpenStreetMap contributors (ODbL).

  1. 1. Does TfL keep a record of complaints made about you?

    1. A. Yes
    2. B. No, they are deleted
    3. C. Only if they are upheld
    4. D. Only for one month

  2. 2. Using a marshalled rank, what should you do?

    1. A. Ignore the marshal if you know the rank
    2. B. Follow the marshal and the normal rank rules
    3. C. Follow the marshal but ignore rank rules
    4. D. Follow only the passengers' wishes

  3. 3. County lines is a type of criminal ___ in which gangs use children and young adults to sell drugs.

    1. A. education
    2. B. exploitation
    3. C. transport
    4. D. competition

  4. 4. Who do Medical Detection Dogs help?

    1. A. People with complex health conditions
    2. B. Only adults who are blind
    3. C. Only people who have hearing loss
    4. D. Only people with physical disabilities

  5. 5. Safeguarding means protecting children and adults at ___ from harm and abuse.

    1. A. work
    2. B. home
    3. C. night
    4. D. risk

  6. 6. When using a marshalled taxi rank, follow the instructions of the ___.

    1. A. marshal
    2. B. passenger
    3. C. proprietor
    4. D. shelter-keeper

  7. 7. When can you use a hand-held phone in your taxi?

    1. A. When you are queuing in slow traffic
    2. B. When safely parked with the engine off
    3. C. When you are driving slowly in a lane
    4. D. When checking a map while on the move

  8. 8. When should you ask passengers if they have all their possessions?

    1. A. Only at the end, when they pay the fare
    2. B. Before setting off and when you arrive
    3. C. Only if they are aged over 65
    4. D. Only on journeys late at night

  9. 9. After refusing a hiring because the passenger would not stop smoking, what should you record?

    1. A. Only the amount of the fare you lost
    2. B. The brand of cigarette they smoked
    3. C. Where and when, their name if known, and the outcome
    4. D. Nothing, as no record is needed at all

  10. 10. When do you need a Certificate of Good Conduct (CoGC)?

    1. A. If you spent 3+ months in a row abroad in the last 10 years
    2. B. If you visited Europe on holiday for a week
    3. C. Only if you were born outside the UK
    4. D. Only if you lived abroad before you were 18

  11. 11. Which device does the handbook suggest carrying for your safety?

    1. A. A handheld card reader
    2. B. A spare taximeter
    3. C. A police radio
    4. D. A lone worker device

  12. 12. Do you have to pay to appeal to London Tribunals?

    1. A. No, it is free
    2. B. Yes, £50
    3. C. Yes, the PCN amount
    4. D. Yes, if you attend in person

  13. 13. You refuse a hiring because the passenger's luggage is likely to damage your taxi. What should you do?

    1. A. Drive away without speaking
    2. B. Be polite and explain why
    3. C. Report the passenger to TfL
    4. D. Charge a refusal fee

  14. 14. Who might you contact about cover if you are injured helping a wheelchair user?

    1. A. Your insurance company
    2. B. The Lost Property Office
    3. C. The feeder park
    4. D. The DVLA

  15. 15. When may unclaimed lost property be returned to the driver?

    1. A. If it is not claimed within 24 hours of being handed in
    2. B. If it is still unclaimed after three months at the office
    3. C. If it is not claimed within one week of being handed in
    4. D. If it is not claimed within one year of being handed in

  16. 16. There is no fixed ___ limit; you can stop only long enough for passengers to get in or out.

    1. A. speed
    2. B. time
    3. C. fare
    4. D. distance

  17. 17. Who charges a fee for using the Heathrow taxi feeder park?

    1. A. TfL
    2. B. The DVLA
    3. C. Heathrow Airport Ltd
    4. D. The taxi trade associations

  18. 18. Where must taxi driver identifiers be displayed?

    1. A. Bottom offside corner of the front windscreen only
    2. B. Top nearside corner of both the front and rear windows
    3. C. On the dashboard, facing towards the driver's seat
    4. D. On the rear bumper and on the front number plate

  19. 19. Which of these is a protected characteristic under the Equality Act?

    1. A. Hair colour
    2. B. Football team
    3. C. Job title
    4. D. Religion or belief

  20. 20. Your TfL-approved device fails, but the device company offers an allowed alternative payment method. Can you use it?

    1. A. No, you must refuse all card payments
    2. B. No, you must use a handheld device
    3. C. Yes, you can use it to accept payment
    4. D. Only if TfL phones to agree

  21. 21. Which is a rule for a device fixed to your windscreen?

    1. A. It must be fixed in the centre of the glass
    2. B. It must be the largest size you can buy
    3. C. It must not affect the taxi's operating controls
    4. D. It must be switched on at all times

  22. 22. Which change in circumstances must you tell TfL about immediately?

    1. A. Buying a new mobile phone
    2. B. Being placed on a Children's Barred List
    3. C. Moving your account to a new bank
    4. D. Changing your email provider

  23. 23. We recommend that you submit your renewal application at least ___ weeks before your licence is due to expire.

    1. A. two
    2. B. sixteen
    3. C. six
    4. D. twelve

  24. 24. A passenger wants to pay with a Scottish bank note. What does the handbook advise?

    1. A. You must refuse it by law
    2. B. Accept it only with a £1 extra
    3. C. It is good business practice to accept it
    4. D. Tell them to pay the fare to TfL

  25. 25. What is the confidential police anti-terrorist hotline number?

    1. A. 0800 555 111
    2. B. 116 123
    3. C. 0808 800 5000
    4. D. 0800 789 321

  26. 26. Your taxi breaks down on a rank. What should happen?

    1. A. It can stay until the next day
    2. B. It can stay if a sign is put in the window
    3. C. It should be removed as soon as possible
    4. D. It must stay until TfL inspects it

  27. 27. Why should you note any witnesses when recording an incident?

    1. A. They can pay the missed fare
    2. B. They must drive the taxi for you
    3. C. They can repair any damage
    4. D. They can support what happened later

  28. 28. How long is a London taxi driver's licence valid for?

    1. A. One year
    2. B. Three years
    3. C. Five years
    4. D. Ten years

  29. 29. Does it matter how good your intentions are if a passenger thinks your behaviour is sexual?

    1. A. Yes, good intentions make it acceptable
    2. B. Only the driver's own view matters
    3. C. No, avoid anything a passenger might think is sexual
    4. D. It matters only if the passenger complains

  30. 30. A young man tells you he is going to meet someone for the first time whom he met online. What is correct?

    1. A. This is never a safeguarding concern
    2. B. You must refuse to take him there
    3. C. This could be a sign of risk to be aware of
    4. D. You must call his parents at once

  31. 31. How can TfL-approved CCTV help taxi drivers?

    1. A. It replaces the need for a taximeter
    2. B. It lets you use a hand-held phone
    3. C. It can reduce threats and violence
    4. D. It removes the need for insurance

  32. 32. Why should taxi drivers know when roads close or restrictions change?

    1. A. So they can charge a road-closure extra
    2. B. So they can use closed roads before others
    3. C. It is part of the Knowledge and avoids delays
    4. D. TfL fines drivers who do not know

  33. 33. You are hired by someone with a wheelchair you have not seen before. What should you do?

    1. A. Ask them the best way to help and load it
    2. B. Refuse, as you are not trained
    3. C. Load it the way you load other wheelchairs
    4. D. Ask them to load it alone

  34. 34. You are driving your taxi home, off duty. May you smoke in it?

    1. A. No, the ban applies even when not working
    2. B. Yes, when the taxi light is off
    3. C. Yes, if the windows are open
    4. D. Yes, if no passenger is on board

  35. 35. At vulnerable times, ask passengers to pay through the ___ before getting out of the taxi.

    1. A. door
    2. B. boot
    3. C. hatch
    4. D. roof

  36. 36. The handbook lists the NSPCC helpline. What does NSPCC stand for?

    1. A. National Service for Police and Child Care
    2. B. National Safety Plan for Children in Cars
    3. C. National Society for the Prevention of Cruelty to Children
    4. D. National Society for Protecting City Cabs

  37. 37. Always check that the card payment device is fully ___ before starting work.

    1. A. charged
    2. B. hidden
    3. C. paid
    4. D. working

  38. 38. Wanting to die by suicide can be a ___ crisis, and it may be possible for you to help.

    1. A. temporary
    2. B. permanent
    3. C. private
    4. D. rare

  39. 39. You are paid to deliver a parcel in your taxi. Must you wear a seat belt?

    1. A. No, it is a hiring
    2. B. Yes, you must wear it
    3. C. Only if the parcel is heavy
    4. D. Only outside London

  40. 40. You can report a situation ___, but it is better if you give as much information as possible.

    1. A. loudly
    2. B. quickly
    3. C. online
    4. D. anonymously

  41. 41. Where can a taxi NOT ply for hire, pick up or set down passengers?

    1. A. On red routes
    2. B. On single yellow lines
    3. C. In most bus lanes
    4. D. On motorways

  42. 42. Another council revokes your private hire licence. What must you do?

    1. A. Nothing, as it is a different authority
    2. B. Tell TfL at your next renewal
    3. C. Tell TfL immediately
    4. D. Only tell your operator

  43. 43. Under section 164A, what is one of your legal duties to a disabled passenger?

    1. A. To give them a free journey
    2. B. To carry any number of wheelchairs
    3. C. To wait for them for free for one hour
    4. D. To carry their wheelchair, if reasonable and safe

  44. 44. You accept a hiring to a destination outside Greater London. How can the fare be set?

    1. A. You can charge whatever you like at the end
    2. B. It must always be double the meter
    3. C. TfL sets a fixed fare for each town
    4. D. Agree it in advance, or if not agreed, use the taximeter

  45. 45. The confirmation from the device company must be shown to a TfL ___ officer if you are stopped before the device is fixed.

    1. A. police
    2. B. parking
    3. C. rank
    4. D. compliance

  46. 46. Signs that a child may be involved in county lines include travelling during school hours or ___ hours.

    1. A. normal
    2. B. busy
    3. C. working
    4. D. unusual

  47. 47. How does the Equality Act define the mobility assistance reasonably required?

    1. A. Carrying the passenger up the stairs inside their home
    2. B. Helping the passenger in and out and loading their luggage and mobility aids
    3. C. Driving the passenger's own car to their destination
    4. D. Pushing the wheelchair to any shop they want to visit

  48. 48. How should you brake and accelerate to save fuel?

    1. A. Hard and quickly
    2. B. Only in low gear
    3. C. As late as possible
    4. D. Slowly and smoothly

  49. 49. An incident happened while you were away from your taxi. What should you do?

    1. A. Drive away at once, however you feel
    2. B. Get to your taxi and calm down before driving
    3. C. Leave the taxi and go home
    4. D. Go back and confront the person

  50. 50. Are you expected to leave your taxi when there is a card payment problem?

    1. A. Yes, always go to the passenger's window
    2. B. Yes, you must open the rear door
    3. C. Yes, to check the passenger's card
    4. D. No, especially if you do not feel safe

Answer key

  1. 1. A — TfL takes complaints into account when deciding whether a driver should keep a licence and keeps a record of complaints.
  2. 2. B — When using a marshalled rank, follow the marshal's instructions and remember that the normal taxi rank rules apply.
  3. 3. B — Exploitation means using someone in an unfair way. County lines gangs exploit children and young adults.
  4. 4. A — Medical detection dogs help adults and children with complex health conditions.
  5. 5. D — Adults at risk are sometimes called vulnerable adults. Safeguarding protects them and children from harm and abuse.
  6. 6. A — Marshals organise queues at busy ranks. Normal rank rules still apply.
  7. 7. B — You can only use a hand-held phone if you are safely parked with the engine switched off, or you need to call 999 or 112 in an emergency and it is unsafe or not practical to stop.
  8. 8. B — You can help by asking passengers if they have all their possessions before you set off and when you arrive at their destination.
  9. 9. C — Keep a record of where and when the incident took place, the name of the person if known, and the outcome following your refusal.
  10. 10. A — If you have lived or been outside the UK for three or more continuous months in the last 10 years, you will need a CoGC when you renew.
  11. 11. D — Carrying a lone worker device can help you get help if you need it.
  12. 12. A — You will not have to pay to appeal, and you can go to hear your case at the tribunal if you want to.
  13. 13. B — If you refuse for this kind of reason, be polite and explain why. This could help to avoid a complaint.
  14. 14. A — Your insurance policy may cover this kind of situation, and you may wish to contact your insurance company about it.
  15. 15. B — Property not claimed within three months of the last day of the month in which it reached the Lost Property Office may be returned to the driver.
  16. 16. B — The allowed time depends on how long passengers need, including help for disabled passengers.
  17. 17. C — Heathrow Airport Ltd charges a fee for using the feeder park.
  18. 18. B — Identifiers go in the top nearside (kerbside) corner of both the front and rear windows. They should be displayed while you are working.
  19. 19. D — The protected characteristics are age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex, sexual orientation, and pregnancy and maternity.
  20. 20. C — If the company that provides your TfL-approved device offers an alternative payment method that is allowed, you can use it to take payment.
  21. 21. C — The device must not affect the operating controls or obstruct your view.
  22. 22. B — You must tell TfL immediately if you are on the Adults or Children's Barred Lists, subject to a mental health or sexual offences order, disqualified, or another authority acts against your licence.
  23. 23. C — Six weeks gives time for your application to be processed before the licence ends.
  24. 24. C — Scottish and Northern Irish bank notes are not legal tender in England, but it is good business practice to accept them. You can exchange them at banks.
  25. 25. D — You can report suspicious activity to the confidential anti-terrorist hotline on 0800 789 321.
  26. 26. C — Broken-down taxis should be removed from the rank as soon as possible.
  27. 27. D — Details of any witnesses can help the police or others understand what happened.
  28. 28. B — Your taxi driver's licence is valid for three years.
  29. 29. C — It does not matter how good your intentions are or how harmless you think your behaviour is. Avoid doing anything that a passenger might think is sexual.
  30. 30. C — A young person travelling to meet someone they don't know, perhaps met online, can be a sign of risk. Stay alert and report if you are worried.
  31. 31. C — Installing TfL-approved in-vehicle CCTV can reduce threats and violence against you. Signs saying CCTV is in use may also help.
  32. 32. C — Do not get caught by traffic restrictions. It is part of a taxi driver's Knowledge to learn when roads close and when restrictions change.
  33. 33. A — If a wheelchair is unfamiliar, always ask the person the best way to help, including loading. They are likely to know their own wheelchair and can guide you.
  34. 34. A — The ban applies even when the taxi is not being used for hire and reward.
  35. 35. C — The hatch is the small opening between the driver's and passenger compartments. Paying there is safer.
  36. 36. C — NSPCC stands for the National Society for the Prevention of Cruelty to Children.
  37. 37. D — A working device lets you meet your duty to accept card payments.
  38. 38. A — Because it can be temporary, a kind word and getting help can make a real difference.
  39. 39. B — You must wear your seat belt if you are delivering a letter or parcel.
  40. 40. D — Anonymously means without giving your name. Services such as Crimestoppers allow this.
  41. 41. D — You cannot ply for hire, pick up or set down passengers on motorways. You can pick up and set down on red routes, yellow lines and in most bus lanes, following the rules.
  42. 42. C — If you hold a PHV or taxi licence with another authority and it has been suspended, revoked or refused, you must tell TfL immediately.
  43. 43. D — Duties include carrying the passenger, their wheelchair and mobility aids (if reasonable and safe), not charging extra, carrying them safely and comfortably, and giving reasonable mobility assistance.
  44. 44. D — For journeys ending outside Greater London, either agree the fare with the passenger in advance or, if you do not agree one, take the hiring on the taximeter.
  45. 45. D — TfL compliance officers check that taxis meet the rules. They may ask to see proof that you reported a faulty card device.
  46. 46. D — Unusual hours means very early in the morning or late at night.
  47. 47. B — Mobility assistance means enabling the passenger to get into or out of the vehicle, and loading their luggage, wheelchair or mobility aids into or out of the vehicle.
  48. 48. D — Brake and accelerate slowly and smoothly to save fuel and reduce wear and tear on your vehicle.
  49. 49. B — Get to your taxi when possible and try to take time to calm down before you drive off.
  50. 50. D — You are not expected to leave your taxi if there is a problem with card payment, especially if you do not feel safe.

Want timed mocks with scoring by topic? theorytestrevision.co.uk/practice/taxi-seru